We take all valuable customer feedback and suggestions seriously and address them to improve the quality of our products and services. However, if a customer's behavior toward our staff goes beyond what is considered socially acceptable, we may refuse service. This could include asking the individual to leave an event, store, or office, or revoking their membership from our organization. In cases we deem malicious, we will take all necessary and appropriate measures, such as permanently banning the individual from our premises and services, contacting security or the law enforcement, or consulting with legal counsel.
This policy also applies to similar behavior directed at our development and production partners, as well as other contractors (both companies and individuals, including volunteers).
Examples of such behavior include, but are not limited to, the following:
- Verbal Abuse, Intimidation, and Threats: Aggressive behavior toward employees through words or attitude.
- Insulting and Discriminatory Behavior: Words and actions that damage an employee's personality or dignity, or make discriminatory remarks.
- Unreasonable and Excessive Demands: Unjustified demands that go beyond what is considered socially acceptable.
- Invasion of Privacy: Inappropriate actions related to an employee's personal information.
- Violence and Physical Assault: Harmful acts towards employees' bodies or property.
- Defamation: Malicious information dissemination.
- Hindering Business Operations: Acts that hinder the smooth provision of services or cause a nuisance to other customers.